qDSLRD v3.5.6 crashes while connecting to camera

qDslrDashbord error reports
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ES_Photo
Posts: 2
Joined: 21 Oct 2018, 07:31

qDSLRD v3.5.6 crashes while connecting to camera

Post by ES_Photo » 21 Oct 2018, 07:41

Hello! I've used qDSLR Dashboard previously with success. However, I'm setting it up on a new laptop, and with v. 3.5.6 (both x64 and x86 versions) the program crashes after several seconds while attempting to connect to the camera. It seems to detect the camera, tries connecting over USB, and then........ *poof!* ...it's just gone.

My camera is a Canon 7D MKII. Laptop is a Lenovo P50 running Windows 10 and is up-to-date on Windows Updates.

I performed these steps:
  • I have unzipped all files together.
  • Installed WinuSB with Zadig
  • Installed Visual C++ 2015 Redistributable (which required me to remove the VC++ 2017 Redist first, then I reinstalled 2017 after the 2015 version was installed)
  • Tried both 32-bit and 64-bit versions of qDLSRD
  • Tried different USB cables.
Nothing seems to prevent the program from crashing during connection.

Windows Event Viewer indicates the crash is due to a fault in Qt5Core.dll. Here's the text of the event:

Event 1000, Application Error
Faulting application name: qDslrDashboard.exe, version: 0.0.0.0, time stamp: 0x5a09756e
Faulting module name: Qt5Core.dll, version: 5.9.2.0, time stamp: 0x59d1d4c5
Exception code: 0xc0000005
Fault offset: 0x00196c73
Faulting process id: 0x3838
Faulting application start time: 0x01d4690db83f3171
Faulting application path: C:\Users\<USERNAME>\Downloads\qDslrDashboard_V3.5.5_Windows_x86\qDslrDashboard_V3.5.5_Windows_x86\qDslrDashboard.exe
Faulting module path: C:\Users\<USERNAME>\Downloads\qDslrDashboard_V3.5.5_Windows_x86\qDslrDashboard_V3.5.5_Windows_x86\Qt5Core.dll
Report Id: 0268da2b-e420-4edf-94d0-52245e2b60ca
Faulting package full name:
Faulting package-relative application ID:

Is this a bug? Or can anyone assist me with getting past this issue?

Thanks!

hubaiz
Site Admin
Posts: 1699
Joined: 27 Jan 2015, 18:58

Re: qDSLRD v3.5.6 crashes while connecting to camera

Post by hubaiz » 21 Oct 2018, 14:30

Please contact me with the support email, will build you a debug build.

ES_Photo
Posts: 2
Joined: 21 Oct 2018, 07:31

Re: qDSLRD v3.5.6 crashes while connecting to camera

Post by ES_Photo » 21 Oct 2018, 17:58

Thank you, hubaiz. Email incoming shortly...

Jaison101
Posts: 2
Joined: 19 Mar 2019, 11:22

Re: qDSLRD v3.5.6 crashes while connecting to camera

Post by Jaison101 » 19 Mar 2019, 11:55

Did you ever figure out what the issue was? I have the very same issue and the same error in the event log. Please help me out back here thank you.

Copy and past with edited details to my setup:

Used qDSLR Dashboard previously with success.
However, I'm setting it up on a new laptop, and with v. 3.5.5 and or 3.5.7 (both x64 and x86 versions) the program crashes after several seconds while attempting to connect to the camera. *indicated it is looking up canon camera. It seems to detect the camera, tries connecting over USB, and then........ *poof!* ...it's just gone.

My camera is a Canon 7D MKII.
Laptop is a Dell XPS 13 running Windows 10 Home
up-to-date on Windows Updates.

I performed these steps:

I have unzipped all files together.
Installed WinuSB with Zadig
Installed Visual C++ 2015 Redistributable (which required me to remove the VC++ 2017 Redist first, then I reinstalled 2017 after the 2015 version was installed)
Tried both 32-bit and 64-bit versions of qDLSRD
Tried different USB cables.

I get the very same error in the event log as the ES_Photo.

Jaison101
Posts: 2
Joined: 19 Mar 2019, 11:22

Re: qDSLRD v3.5.6 crashes while connecting to camera

Post by Jaison101 » 19 Mar 2019, 15:45

I must mention. I only have trouble on the USB port via wifi everything works okay. So if you came up with a a solution to the usb issue that would be great to find out what it was. thank you.

hubaiz
Site Admin
Posts: 1699
Joined: 27 Jan 2015, 18:58

Re: qDSLRD v3.5.6 crashes while connecting to camera

Post by hubaiz » 19 Mar 2019, 17:31

Try this test build: https://drive.google.com/file/d/1Nold_M ... sp=sharing

Just copy the qDslrDashboard.exe from the archive over the old one.

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