n00b with some install questions

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zzyzxx
Posts: 5
Joined: 24 Aug 2019, 21:23

n00b with some install questions

Post by zzyzxx » 24 Aug 2019, 22:18

I'm brand-new to qdslr and having a few issues with the installation. Can someone please help me out?
I've got a Win 7 x64 laptop I'm trying to use...
So I first run vcredist_x64.exe and get the error "Error 0x80070666: Cannot install a product when a newer version is installed."
Did some research and found the link to the "missing Win 7 dlls"...went ahead and downloaded them and as instructed and put them in the proper folder.
Now when I try and run qDslrDashboard.exe, I immediately get "qDslrDashboard has quit working..."
I'm stuck. Any help appreciated.
(Is there an actual installation file? I cannot seem to find one anywhere. What am I missing here?)

hubaiz
Site Admin
Posts: 1669
Joined: 27 Jan 2015, 18:58

Re: n00b with some install questions

Post by hubaiz » 25 Aug 2019, 07:28

That error means you already have a newer version of the Visual C++ libraries, so no need for install.
What exact error do you get when you start qDslrDashboard ?
For Windows 7 you could be that missing the ones that in this zip: https://drive.google.com/file/d/1WGyrGm ... sp=sharing

zzyzxx
Posts: 5
Joined: 24 Aug 2019, 21:23

Re: n00b with some install questions

Post by zzyzxx » 25 Aug 2019, 14:53

The error when starting qDlrdashboard.exe is "qDslrDashboard.exe has stopped working"

https://www.flickr.com/photos/183860106 ... ed-public/

hubaiz
Site Admin
Posts: 1669
Joined: 27 Jan 2015, 18:58

Re: n00b with some install questions

Post by hubaiz » 26 Aug 2019, 14:42

Try and delete the qtaudio_wasapi.dll file in the audio folder and start then.

zzyzxx
Posts: 5
Joined: 24 Aug 2019, 21:23

Re: n00b with some install questions

Post by zzyzxx » 26 Aug 2019, 20:59

I deleted the file - that is not an effective fix.
Now when I try and start the program, nothing appears to happen.
However, checking the task manager shows the QdslrDashboard is running.

hubaiz
Site Admin
Posts: 1669
Joined: 27 Jan 2015, 18:58

Re: n00b with some install questions

Post by hubaiz » 27 Aug 2019, 11:19

What graphics card do you have?
Did you try to start with qDslrDashboard_Directx.cmd and the qDslrDashboard_OpenGL.cmd to?

zzyzxx
Posts: 5
Joined: 24 Aug 2019, 21:23

Re: n00b with some install questions

Post by zzyzxx » 27 Aug 2019, 14:37

Graphics is NVIDIA Quadro K2000M.
Starting with either qDslrDashboard_Directx.cmd or the qDslrDashboard_OpenGL.cmd gives the same "qDslrDashboard.exe has stopped working" error.
Other programs (Google Earth, for example) will run either DirectX or Open GL with no issues.

zzyzxx
Posts: 5
Joined: 24 Aug 2019, 21:23

Re: n00b with some install questions

Post by zzyzxx » 08 Sep 2019, 00:30

Thanks for your help attempt.
I tried dslrdashboard on two separate Win7 laptops - it didn't work on either one. Same errors as discussed.
I tried the program on two separate Win10 machines, and it worked fine on both.
So, I conclude the program does not run under Win7 (at least my Win7 laptops).
Unfortunately, running it under Win10 is not an option for me.
But, that's not really an issue, as I discovered DSLRController in my searches - and it works flawlessly, meeting all my requirements.
Thanks again! and good luck.

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