qdslrdashboard and the Nikon D3500 help please

[AaronGavin]

Hello! I have seen a couple different posts on here using qdslrdashboard to remote control the Nikon D3500. Unfortunately I have tried it on two different android phones and on windows and I cannot seem to get my camera detected. I click the usb connection and it time stamps and says searching for USB devices...and nothing happens. I know the cable is good for file transfer as I can connect the camera to my PC and view the storage.