Win 7/32 crash on start...

qDslrDashbord error reports
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hendrikm
Posts: 2
Joined: 21 May 2015, 07:31

Win 7/32 crash on start...

Post by hendrikm » 21 May 2015, 07:41

Hi,
I wanted to use qdslr with an older laptop which still runs Win 7, 32 bit.
But every time I start qdslr, it starts to draw the outer borders of the program window and crashes immediately and a windows alert pop ups.

This is the german error report, created by windows:
Problemsignatur:
Problemereignisname: APPCRASH
Anwendungsname: qDslrDashboard.exe
Anwendungsversion: 0.0.0.0
Anwendungszeitstempel: 5558c205
Fehlermodulname: ig4icd32.dll
Fehlermodulversion: 8.14.10.1930
Fehlermodulzeitstempel: 4aba6fc2
Ausnahmecode: c0000005
Ausnahmeoffset: 002095ed
Betriebsystemversion: 6.1.7601.2.1.0.768.3
Gebietsschema-ID: 1031
Zusatzinformation 1: 0a9e
Zusatzinformation 2: 0a9e372d3b4ad19135b953a78882e789
Zusatzinformation 3: 0a9e
Zusatzinformation 4: 0a9e372d3b4ad19135b953a78882e789

I highlighted some parts I thought might be useful. I´m running the last version of qdslr.

Thanks for your help!

hubaiz
Site Admin
Posts: 1662
Joined: 27 Jan 2015, 18:58

Re: Win 7/32 crash on start...

Post by hubaiz » 21 May 2015, 09:05

Can you try and update your Intel graphics driver?

hendrikm
Posts: 2
Joined: 21 May 2015, 07:31

Re: Win 7/32 crash on start...

Post by hendrikm » 21 May 2015, 09:41

The graphic chip only supports Open GL 1.4. Might this be the problem?

hubaiz
Site Admin
Posts: 1662
Joined: 27 Jan 2015, 18:58

Re: Win 7/32 crash on start...

Post by hubaiz » 21 May 2015, 10:47

OpenGL 2.1 is required.

lefey
Posts: 3
Joined: 05 Jul 2015, 01:33

Re: Win 7/32 crash on start...

Post by lefey » 05 Jul 2015, 02:13

Hi!
Get the same problem with crashing on start at desktop version.
Get crash on start of v0.3 beta1, beta5
Get crash on connecting to camera of v0.2.9, but not at all time. some times it work normally.
Some time get this on start of v0.2.9:
prtscreen.JPG
prtscreen.JPG (53.75 KiB) Viewed 4726 times
OpenGL version: GL_VERSION 3.1.0 - Build 9.17.10.4229, installed latest intel HD graphics drivers.

Code: Select all

Problem signature:
Problem Event Name:	APPCRASH
Application Name:	qDslrDashboard.exe
Application Version:	0.0.0.0
Timestamp application:	5558c17d
Name faulty module:	ig4icd64.dll
Version faulty module:	9.17.10.4229
Timestamp faulty module:	55653f4c
Exception code:	c0000005
Exemption Shift:	00000000000011b1
OS Version:	6.1.7601.2.1.0.256.1
Locale ID:	1049
Additional Information 1:	d509
Additional Information 2:	d5092e3b701b60a3aa3bbe8e8f448514
Additional Information 3:	0337
Additional Information 4:	0337a47290c050c2299971c60bf2b4d5

Code: Select all

Problem signature:
Problem Event Name:	APPCRASH
Application Name:	qDslrDashboard_V0.3.beta5.exe
Application Version:	0.0.0.0
Timestamp application:	5592465f
Name faulty module:	ig4icd64.dll
Version faulty module:	9.17.10.4229
Timestamp faulty module:	55653f4c
Exception code:	c0000005
Exemption Shift:	00000000000011b1
OS Version:	6.1.7601.2.1.0.256.1
Locale ID:	1049
Additional Information 1:	95c8
Additional Information 2:	95c81050a35b82fb737ef0e1062daabd
Additional Information 3:	6b70
Additional Information 4:	6b70d59e15d0fb17398905792e20ea53

tfboy
Posts: 2
Joined: 13 Dec 2015, 08:39

Re: Win 7/32 crash on start...

Post by tfboy » 13 Dec 2015, 09:10

Just thought I'd update this post thread as I have the same issue on my laptop with 0.3.3, although I'm using 64 bit version.

Code: Select all

Problem signature:
  Problem Event Name:	APPCRASH
  Application Name:	qDslrDashboard.exe
  Application Version:	0.0.0.0
  Application Timestamp:	564f09ab
  Fault Module Name:	ig4icd64.dll
  Fault Module Version:	8.15.10.2769
  Fault Module Timestamp:	4fbfc40c
  Exception Code:	c0000005
  Exception Offset:	00000000008431c1
  OS Version:	6.1.7601.2.1.0.256.1
  Locale ID:	2057
  Additional Information 1:	fbaa
  Additional Information 2:	fbaa57a219267e4a6d8bbfbbcad83861
  Additional Information 3:	cd6b
  Additional Information 4:	cd6b11053dc028b8157ee8bd3f4237b5
My laptop (Sony Vaio) has hybrid Intel HD 3000 graphics and AMD 6550 Catalyst. It's not the end of the world as the AMD card seems to work OK...

hubaiz
Site Admin
Posts: 1662
Joined: 27 Jan 2015, 18:58

Re: Win 7/32 crash on start...

Post by hubaiz » 14 Dec 2015, 14:46

Try to install the included vcredist again. V0.3.3 contains an updated version.
Here is a Windows X64 version: https://drive.google.com/file/d/0BxMZ8X ... sp=sharing
Just replace the V0.3.3 qDslrDashboard.exe with the one from the archive.

Just noticed it is about the x86 version. In the upcoming days I will upload the V0.3.4 with fixes.

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